Several reasons:

1. Your billing information was incorrect

2. Too many credit card attempts

3. Incorrect CC, zip code, or expiration date

4. The item you bought is no longer available

In any of the cases, Shopify will flag your order as fraudulent and your order will be cancelled. You will have to place your order again.

Shipping times vary on the product size, finish, and customer country. All orders usually ship 1-4 business days after the order is placed. International orders will vary based on the receiving country's customs process. I have seen orders in customs for 2-3 weeks! :(

Once you place an order, a tracking will be sent to you via email once the order has shipped. You will also receive text message updates if you sign up for SMS tracking when placing your order.

In the unlikely event that you do not receive your order after the stated delivery date on your tracking, please contact us within 7 days.

You might receive an email saying your order has been shipped, but the tracking hasn't moved yet and will say "waiting on package to arrive at facility".

We pre-print all the labels. This just means we have NOT shipped your order yet. Tracking will update once we ship.

For international orders: 

After 30-40 days your package still has not arrived, please contact us at team@pokeskulls.com so we can file a claim and reship your order/refund you. International orders have limited tracking. If you select USPS international shipping, your country’s postal service will handle delivery so please contact them for update (Example: Australian Post, Deutsche Post, etc) 

For US and Canada Orders: 

Please wait 4-5 days after the expected delivery date before contacting us.

Sometimes shipping couriers deliver to the wrong address like your neighbors and it may be returned to you in 4-5 days. Or in the case that it is lost, sometimes shipping couriers are able to find it and will complete the delivery in 4-5 days. 

If your package is lost, please contact us at team@pokeskulls.com and we will open an investigation to try to find your package. If the shipping courier does not approve the claim, we do not cover lost or stolen packages. It is the customer’s responsibility to provide a secure location for delivery and deliveries are up to the shipping couriers, which are out of our control.

We have a rotating collection of items across all categories that are discounted for a limited time!

Other than that, the only sale we have on the site is usually for Black Friday each year.

This usually occurs when the address is incorrect or a failed delivery attempt. We will contact you with the reason and process a replacement order for you. In the case that you don’t get an email from us, please contact us at team@pokeskulls.com for an update. 

If you don’t respond after 7 days, we will cancel your order and refund you. Shipping cost is non-refundable. It is the customer's responsibility to provide a valid delivery address.

All orders have a 15% restocking fee for exchanges because of inventory made on demand or limited runs. We only accept returns on prints and stickers.

We do not offer returns or refunds as every item is made to order. We may allow size exchanges, but the customer will be responsible for covering the shipping costs for the returned item and the new items sent. The original item must be unused and in its original condition to be eligible for an exchange.

Being a small company, additional help is always welcomed and sought after. We have a tight-knit group of creatives, but would be able to expand faster if we can find a few specialists on things as well!

Please contact us if interested and let us know how you could be a valued addition to the team!